Earlier postings on this Blog will tell you that I understand and support good security measures around information. As such, I am also "tuned in" to security measures don’t make sense.
Airline travel is a great example. This week I tried to change a flight with Jetstar, which I had booked and paid for, but I was not the passenger. I knew I could do this online, but as I was away from my PC, I thought I would try the phone. No go.
They have two policies – one for the telephone and for online. Why? Shouldn’t the level of identity security be the same? I would have thought so. If I know the flight details I can change them on the Web, but not on the telephone. Only the passenger, or someone who claims to be the passenger, can change the flight via the phone.
Security policy problem or just a ploy to get customers to use the Web? Hmmm
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